Showing posts with label Carnival Cruises. Show all posts
Showing posts with label Carnival Cruises. Show all posts

Thursday, June 3, 2010

Competition Heats up for Port

Florida Today


Carnival Cruise Lines' plan to homeport its 2,056-passenger Fantasy at Port Charleston in South Carolina starting this year is causing a few ripples of concern 400 miles to the south in Port Canaveral.

The move is another indication that Port Canaveral, considered the world's second-busiest cruise port, must be prepared for growing pockets of competition in areas where it has traditionally drawn passengers.

Port Charleston, for example, is a six-hour drive from Port Canaveral and there's the distinct possibility that its Carnival service could siphon passengers who might otherwise come here. The Fantasy is expected to attract passengers from the Atlanta area, both Carolinas, Tennessee -- and possibly even North Florida.

"Unfortunately, that's some of our prime markets," said J. Stanley Payne, chief executive officer of Port Canaveral.

And Payne said the competition could grow as more ships are deployed along the East Coast. "I don't think it's going to stop at Charleston."

Fantasy's presence in South Carolina likely will lead to Port Canaveral beefing up its outreach and marketing efforts there touting its cruise offerings, which include seven-day and three- to four-day Eastern and Western Caribbean cruises offered by Carnival, Disney Cruise Line, Royal Caribbean International and Norwegian Cruise Lines.

Carnival, Disney and Royal Caribbean have invested millions of dollars at Port Canaveral.

Payne didn't specify what additional efforts might be used to market cruises departing from Port Canaveral, saying only that "we're going to get a little more aggressive about the advantages of this port."

Port Canaveral's Central Florida location allows it to attract customers who live within a day's drive of the Space Coast -- more than 30 million people live within an 8-hour drive -- or fly into Orlando International Airport, the 11th largest airport in the United States. According the latest figures, Port Canaveral attracts about 2 million cruise passengers annually.

Even with expected price increases this year, cruises continue to be considered vacation bargains, and that popularity has the attention of many communities eager to sign deals with one of the major players.

Officials in Savannah, Ga., have commissioned a study about the possibility of offering cruises. The Jacksonville Port Authority is considering a new cruise terminal to get more business. Carnival's Fascination sails for five-day cruises out of the Jacksonville port, called Jaxport, but because of the port's design it's difficult now for larger cruise ships to negotiate its waters.

"Definitely home-port cruising is a hot industry trend again," said Carolyn Spencer Brown, editor in chief of the website CruiseCritic.com. "What's happening is that smaller markets are getting very aggressive about competing with the big guys, meaning Miami, Fort Lauderdale cruises and Port Canaveral. Charleston is just the newest entrant on the scene and Carnival is just seeing if it's going to work."

One way to tell if a market is good is if the cruise company sends in a bigger ship with more amenities, Brown said. That has happened several times with cruise lines serving Port Canaveral.

Robert Giangrisostomi, the Canaveral Port Authority's deputy executive director/business development, said the port continues to work with travel agents to promote Port Canaveral and its cruise offerings. Cruise ships are running 112 percent to 115 percent passenger capacity, Giangrisostomi said, and the port has to continue to ensure future numbers remain that healthy

The port also is lobbying the cruise lines to offer excursions to Bermuda and San Juan, Puerto Rico.

"The key is to keep these (current) cruise ships filled," Giangrisostomi said. "Everybody needs to sell Port Canaveral."

Tuesday, February 23, 2010

Carnival 'Glory' Returns to Duty after Major Refurbishment


Hotel Interactive

The 2,974-passenger Carnival Glory has resumed Caribbean service from Miami following a multi-million-dollar renovation that added a host of new facilities and features, including a Serenity adults-only retreat, a 270-square-foot Seaside Theatre poolside LED screen, and a Circle “C” facility for 12- to 14- year olds. 

Eighteen new balconies were also incorporated onto existing ocean view staterooms and a new Mongolian wok venue was added to the casual poolside restaurant.  Bow-to-stern Wi-Fi access was added, as well.

From February to May, Carnival Glory operates seasonal seven-day cruises departing from Miami, alternating weekly to the eastern and western Caribbean. Seven-day eastern Caribbean cruises visit Half Moon Cay, St. Thomas, San Juan and Grand Turk, while the western route features Grand Cayman, Isla Roatan, Belize and Cozumel.

The ship will then be deployed to New York where it will offer a series of four- and five-day Atlantic Canada cruises from June 6 – September 6, 2010, followed by a series of seven-day Canada/New England cruises, from September 11 – October 9. 

 “We are constantly looking for ways to improve and expand our product to deliver fun and memorable vacations to our guests while at the same time offering exceptional value,” said Gerry Cahill, Carnival’s president and CEO. “The new Seaside Theatre, adults-only area and Circle ‘C’ facility, which are all available to our guests on a complimentary basis, serve to enhance an already terrific, value-packed vacation choice,” he added.

New Seaside Theatre

Located poolside on Lido Deck is Carnival Cruises new “Seaside Theatre,” a massive 270-square-foot LED screen displaying movies, concerts, sporting events, and other programming, including the popular “Morning Show” hosted by the ship’s cruise director.  Utilizing the same technology featured in large stadiums and New York’s Times Square, the state-of-the-art entertainment system includes a 70,000-watt sound system, providing concert quality sound, even outdoors.

New Balcony Accommodations

During dry dock, 18 new balconies were added to existing Spa Deck accommodations, creating spacious 220-square-foot verandah staterooms. They are conveniently located next to the ship’s 14,500-square-foot “Spa Carnival” facility offering sophisticated exercise equipment, expansive workout facilities and a variety of soothing European-style treatments. 

With the addition of these newly reconfigured staterooms, nearly 40 percent of the Carnival Glory’s 1,487 cabins now feature private balconies.

New Adults-Only Retreat

Another popular feature added during the dry dock is Serenity, a two-level adults-only retreat located forward on Sun Deck and Sky Deck. Designed as an oceangoing oasis for relaxation, with decorative latticework and teak-style decking, this area features different styles of seating, including shaded sun loungers and hammocks, a full bar, and two oversized whirlpools.

Circle “C” Facility for 12- to 14-Year-Olds A new Circle “C” facility catering to 12- to 14-year-olds has been added as part of the line’s unique offerings for kids. The center features a high-tech sound and lighting system, plasma-screen TVs displaying movies and music videos, a touch-screen jukebox, and gaming pods with the latest video games and consoles.

Dining Enhancements

A new Mongolian wok option was added to the Carnival Glory’s Red Sail casual restaurant located poolside on Lido Deck. At the new venue, guests can select their favorite meat, sauce, vegetables and other ingredients and watch as a chef creates their custom-designed stir fry dish right before their eyes.

Additionally, the Golden dining room, located forward, was reconfigured for Your Time Dining providing guests the option of open seating between 5:45 p.m. and 9:30 p.m. nightly.  

Saturday, February 20, 2010

Roundup: Current Top Deals for Cruising


Telegraph UK




Orlando "stay and cruise"

Spend seven nights at the Quality Inn International in Orlando, before embarking on a one-week cruise on board Carnival Cruises' ship Carnival Legend, calling at Grand Cayman, Cozumel (Mexico), Belize City, and Roatan Island (Honduras).

Eastern Mediterranean


Join the good ship Boudicca for 23-night Mediterranean cruises, departing from Liverpool on April 6. Ports of call include Cadiz, Malaga, Zakinthos, Pireaus (for Athens), Mykonos, Valletta, Ibiza and Lisbon.

North America

Spend two weeks on board Costa Atlantica, departing from Fort Lauderdale on April 10 and calling at Quebec City, Charlottetown, Nova Scotia, New York and Boston.

Western Mediterranean

Two-week voyage on board P&O Cruises’ ship Oceana, departing from Southampton on April 17. Ports of call include Gibraltar, Cartagena (Spain), Rome, Florence, Monte Carlo, Barcelona and Cadiz.

Middle East

Join Royal Caribbean’s Brilliance of the Seas for a 14-night Middle Eastern cruise, departing from Dubai on April 18. Highlights include a transit of the Suez Canal and visits to Muscat, Sharm-el-Sheikh, Alexandria and Barcelona, where the cruise terminates. Prices include an inside cabin and flights.

Caribbean


Embark on a 24-night Caribbean cruise on board Royal Caribbean Cruises' Jewel of the Seas, sailing from Miami on April 25. The voyage includes stops at Cartagena (Colombia), Colon (Panama), Puerto Limon (Costa Rica), Grand Cayman, Bermuda, Lisbon and Zeebrugge, and terminates at Harwich.

Northern Europe

Join Norwegian Cruise Lines' vessel Norwegian Sun for a two-week Baltic cruise, departing from Dover on September 20. Ports of call include Bergen and Alusund (both Norway), the Shetland Isles, the Faroe Islands, Reykjavik, Glasgow and Dublin.

Monday, February 8, 2010

Royal Caribbean and Carnival Create Destination Ships


North Jersey.com

Ever since the big cruise lines began offering travelers the chance to sail among the many islands of the Caribbean, the main factor in deciding which ship to take was the ports of call.

The destinations were the attraction. The ship provided a way to do a bit of island hopping with the bonus of being able to eat, drink and relax as you made your way from, say, St. Thomas to St. Maarten without the hassle of going from airport to airport — or even packing and unpacking.

But two new cruise ships have hit Caribbean waters, creating waves and rocking the old decision-making process.

Royal Caribbean's Oasis of the Seas and, to a lesser extent, Carnival's Dream are by far the largest in each fleet's line. The Oasis holds almost 1,800 more passengers than its biggest predecessor; the Dream's capacity is 600 passengers bigger than Carnival's former biggest.

The two lines took different approaches to the upsizing of their fleet. But the resulting ships share one new phenomenon: Each is a destination unto itself.

For Royal Caribbean, the design and layout of the Oasis is a dramatic change from previous ships — from any line's ships, for that matter. Carnival views the Dream as more of an evolution. The upgrade, while not revolutionary, is significant enough that the ship has a bigger, grander there's-an-awful-lot-to-do-here vibe.

The behemoth cruise ship idea isn't new. But these ships have sailed into new cruising territory. They've outgrown the ship's former role as a floating hotel that allows you to visit different countries without having to pack every day; these ships are more akin to sea-going all-inclusive resorts. There's little reason to leave the ship.

And that changes the equation when it comes to planning a cruise.
The ports of call and the land excursions take a back seat to what's available aboard each ship — especially when traveling with a big group or kids.

To borrow a tropical fruit analogy — planning a Caribbean vacation is now more than just comparing mangos to mangos, but mangos to coconuts. It's not just comparing one cruise ship to another, it's deciding a cruise on the Oasis (or the Dream) versus a trip to Sandals, Club Med or any other all-inclusive — because in many respects, the choice isn't that different.

Cruises and all-inclusives have always had a lot in common: Endless food, kids camps, group activities (if you want) or quiet and relaxing (if you don't); a great choice for families or groups who can't agree on what to do and don't want to deal with the hassle of trying to get tables for eight or 10 or 16.

But there were also major differences – and it wasn't just the obvious water- vs. land-based setting.

All-inclusive was one destination.

Cruising took in multiple destinations.

So how have the Oasis and the Dream changed the equation?

Oasis of the Seas

Shop, eat, play, relax. Stroll though Central Park, see a Broadway show, take a spin on a carousel, play minigolf. Grab a slice, try rock climbing, the zip line or surfing simulators. Getting tired yet? There's still plenty to do.

The Oasis isn't just the biggest cruise ship in the world — it's, as Mark Ratner, a passenger from Minnesota observed, "Vegas on water."

It has changed the concept of a cruise ship as a very comfortable, amenity-filled mode of transportation to an attraction unto itself.

"We have truly created a ship that rivals any land-based destination resort and opened the door for a whole new sector of consumer that might not have otherwise considered a cruise vacation," says Adam Goldstein, Royal Caribbean Cruises International's president and CEO.

And that's fortuitous. Because of its size, the Oasis is restricted in what ports it can stop at, limiting it to much-visited territory such as Cozumel and St. Thomas.

The unique feature of this ship is the themed neighborhoods. The ship is divided into seven distinct neighborhoods: Central Park, Royal Promenade, Boardwalk, Entertainment Place, Pool & Sports Zone, Youth Zone, Vitality at Sea Spa & Fitness.

Each zone offers guests a unique experience, and different vibe. The heart of the ship and main level is the Royal Promenade, which is home to upscale shops and restaurants, highlighted by the Rising Tide Bar, which slowly ascends and descends three levels. The Central Park zone is lush with plants and walkways; the look is true New York. The Boardwalk zone is a family-friendly area that features a hand-carved carousel, rock climbing walls and an Aqua Theater.

Whether you are overlooking Central Park from your guest room or strolling along the Royal Promenade, you can actually forget that you are on a ship. It's like a big hotel wrapped around an upscale mall, but in a good way.

Still, enormity brings drawbacks. It's a long walk from one end to another — which can be tiring, especially for older cruisers. And despite the wide array of shows and venues — including the Aqua Theater productions, ice-skating spectacle, musical and stage shows and comedy acts — you can't rely on the old walk-in-when-you-feel-like-it cruise behavior. Now, if you want a seat, reservations are advised.

But the biggest change is the additional fees for many of the dining options. Eating in the three-level Opus main dining room, Windjammer Marketplace, Sorrento's Pizzeria and several casual grab-and-go eateries is included in the price, but 10 restaurants — including Johnny Rockets, the Seafood Shack, Izumi Asian and the upscale Chops and 150 Central Park — charge an additional fee, ranging from $4.95 at Johnny Rockets to $35 at 150 Central Park.

Dream

Think of the Dream as a souped-up, super-sized version of previous Carnival ships.

"The Dream class of ships embodies the evolution of our brand," says Gerry Cahill, Carnival Cruise Lines' president and CEO.

The best new feature on the ship is The Lanai, the half-mile, open-air walkway that encircles the ship on the Promenade deck. Complete with four whirlpools, outdoor café and places to relax and enjoy the view, The Lanai also provides easy access to the Ocean Plaza, the hub of the ship's entertainment.

Carnival Cruises has embraced high tech with the FunHub, an on-board social network that you can access from 12 stand-alone kiosks throughout Ocean Plaza.

If you've cruised on Carnival before, the Dream has a familiar feel, just on a bigger and grander scale. There's just more of everything, from lounges to the two-deck Serenity adults-only area to the very impressive kids programs and activities areas.

That size is also a drawback, especially if your cabin is at either end of the ship. You turn down the stateroom hallways and it seems like they go on forever. You will get your exercise going from your room to onboard activities.

And while the Ocean Plaza is spacious and airy, if you have bad weather at sea, it will get awfully crowded and you'll quickly realize you're sharing your vacation with 3,600 other people.

Is bigger better?


So, when deciding if these big ships are the right choice for your vacation, consider the following:

1. Kid-friendly. Both lines were already geared to family vacations; these ships have upped the ante by virtue of the room and equipment available for kids of all age groups.

2. Do you like crowds? While there's plenty of room to find solitude and quiet on each ship, face it, when you're sharing a confined space there are times you can't avoid crowds.

3. Variety. Each ship offers more to do than other ships. But destination-wise, your choice is limited.

4. Extra fees. This applies primarily to the Oasis. If you want to sample all the ship has to offer — food-wise — it will cost you. Like those nagging baggage fees airlines keep hitting you with, you'll find that the original cost of the cruise is not the final cost, as you'll be paying to eat at any of 10 additional-fee restaurants in addition to all those other not-included costs, like drinks.

5. Mobility. The elderly, those not in great shape and even some little kids may find it daunting navigating the ships. It's hard to overstate how big they are and how much mileage you put on going from one place to another.

Friday, February 5, 2010

Solo Travelers Getting a Break


The Vancouver Sun


If you're fancy free and love to wander, the price might finally be right to travel solo.

Instead of punishing travellers who prefer to go alone with hefty surcharges, the travel industry is starting to woo them with deals that tickle their wanderlust without ravaging their wallets.

"The tour industry is making way for the single traveller," said Margie Jordan, spokeswoman for the American Society of Travel Agents.

"This is nothing that's going to go away. The single traveller is going to have as many opportunities as anyone else."

For years, most travel deals were based on two people travelling together.

"Single travellers would see a price online and we've had to break the news that if you're going by yourself, it's 150 to 200 per cent more," said Jordan, CEO of ASAP Travel. "They were left high and dry."

But times are changing and Jordan said cruise lines in particular are stepping up.

MSC Cruises is currently offering trips that waive the dreaded single supplement, which accounts for the price hike.

"And Norwegian Cruise Line is introducing 'Studio' staterooms built and priced solely for the single traveller," she added. "It is actually something new in the cruise industry."

Maria Miller of Norwegian Cruise Lines said the 4,200-passenger Epic, to launch in July, is equipped with 128 studio staterooms designed to give the solo traveller a room of one's own.

With research showing 35 million adults take solo vacations but only five per cent opt for cruises, Miller said the potential is huge.

"There's a sizable market out there, but discontent around the single surcharge," she explained.

So, solo prices on the Epic will not include a single surcharge.

"And we're talking solo, not singles," Miller said, distinguishing solo travellers from the meet-and-mate crowd.

Kate Moeller of Club Med North America knows a thing or two about changing demographics.

"We used to be really a singles destination, but then we became more family-oriented," she said.

Moeller said Club Med's Solo Savings program waives the single supplement to accommodate the solo traveller at certain resorts.

"We have these deals in specific theme weeks in specific resorts," she said.

Jordan said the cruise industry is likewise sensitive to change.

She added that other cruise lines are waiting on the success of Norwegian's solo experiment.

"Now when refurbishing in dry dock, they add balcony staterooms. But I wouldn't be surprised if you saw Carnival Cruises or Royal Caribbean follow suit by introducing studio cabins," she predicted.

"My guess is that eventually the others will jump on board."

Monday, December 28, 2009

The Ocean Village Cruise Ship Ends Operations In Caribbean

Caribbean Press Releases



The Ocean Village Cruise Ship has had a successful 6 year run.  Tobagonians have become accustomed to seeing the colourful and inviting vessel pull into the Scarborough port every other week during the summer. However, September 2010 will be the last opportunity to view this vessel.

Carnival Cruises UK has announced that by the end of 2010 Ocean Village will cease operations as a brand and the ships will be transferred to the P&O Australia Cruises. The ship Ocean Village which continues to operate Caribbean cruises until next fall will be renamed to Pacific Pearl.

In 2003 Ocean Village commences operations with the tag line “The cruise for people who don’t do cruises” and  offered the British public a relaxed cruise experience, similar to Norwegian Cruise Line Freestyle cruising.

Ocean Village successfully appealed to first-time-type cruisers by "tearing up the cruising rule book" and targeting the "Dress Down Friday" generation. The cruise line strongly supported casual dress, sporty activities, eating-when-you-please, stand-up comics and rock concert-style entertainment.  Freedom and casual experience has been the mantra everyday on Ocean Village. Specifically, none of the restaurants have dress codes and there are no formal evenings, so the cruise was great for those who like to pack light and for those who avoid formal attire.

The Caribbean and Tobago in particular will continue to see cruise ships from the Carnival family member P&O Cruises, as the Oceana, Artemis and Ventura continue to ply their routes with formal cruises providing great cruise vacations.

Ocean Village Two has already ceased its Caribbean duty and is now part of the P&O Australia Cruises fleet, sailing under the name Pacific Jewel.

Sunday, December 27, 2009

Holiday Travel Increases Nationwide

My West Texas



Although the percentage of Americans traveling this holiday season is expected to increase by nearly 4 percent from last year, local experts say that may not be the case in the Permian Basin.

According to AAA, about 87.7 million Americans will travel 50 miles or farther during the weeks surrounding Christmas and New Year’s, up from 84.5 million in 2008.

In Midland, though, travel agents say many people still are holding tighter to their wallets and choosing to stay close to the Tall City this holiday season.

“It’s been that way all year,” said C.W. Porter at Amera Travel Network.

Those who are traveling, Porter said, mostly are looking for a warm getaway and are booking trips to Mexico or Caribbean cruises.

Vicki Johnson with Adventure Travel agreed, saying adults without kids are flocking to Cancun and various warm destinations. Families, she said, are choosing places like Disney World.

Instead of taking major trips that require high-priced airfares, managers at resorts in West Texas and Eastern New Mexico said many Texans are deciding to drive to their venues for part of the holiday season.

Lajitas Resort and Spa’s reservation manager Terri Thate said they have several families already in town and are expecting their largest crowd over the New Year’s holiday when occupancy rates will reach more than 90 percent. That’s still not where they want them, she said, but is much higher than on an average weekend this year.

At The Lodge at Sierra Blanca in Ruidoso, N.M., Ryan Reynolds said they’re nearly sold out for the remainder of the month and have several families coming in to ski. In previous years, he said, the resort has required guests to stay for a minimum number of nights if they’re making a reservation. This year, though, they took the rule away and have seen business increase since families have cheaper options if they want to visit for just a night or two.

About 77.7 million Americans are expected to travel by automobile, according to AAA, which is an about 4.4 percent increase from 2008.

AAA anticipates air travel will increase by about 2.9 percent with 4.2 million traveling by plane compared to 4.1 million in 2008.

Those traveling by either method, travel agents said, are likely paying more than  previously because the airline industry has shrunk its offerings by 3 to 4 percent. Gas prices are up about 90 cents from where they were at this time last year, according to gasbuddy.com.

Johnson said those planning travel at the last minute are paying the highest prices as most deals were grabbed by those who made reservations six months ago.

Because airlines have decreased their offerings, Porter said, those who are traveling via Midland International Airport still will see crowds on board. At this point, he said, anyone who hasn’t booked a flight will have trouble finding an outbound seat.

“There are definitely no deals in the airline industry,” he said.

And while locals said it hasn’t quite become the case in Midland yet, AAA officials say the increase in travel despite these pricing conditions is a sign citizens are more at ease about the economy.

“More Americans traveling and taking advantage of Mexico cruise specials during the winter holidays is another sign consumers are continuing to grow more confident in their personal financial situations,” said AAA’s director of Travel Services Glen MacDonell in a statement.

The Transportation Security Administration is advising travelers to arrive at the airport with patience since the holidays typically mean larger volumes of inexperienced travelers.

Packed flights also will mean any cancellations made due to weather around the country could cause more chaos than in previous years since there won’t be many openings on alternative flights.

“Really there’s not a lot you can do,” Johnson said, adding the possibility of bad weather is enough to keep many families at home.

Monday, December 14, 2009

A Sanctuary For Human Wild Life

Sydney Morning Herald



Lounging back, eyes closed, sweet peace and quiet. There's just the gentle rocking of the waves to remind you that about 1900 other passengers also inhabit this cruising superliner, Dawn Princess.

I'm in a special zone where the usual din of the sun-drenched upper decks and the bustle and buzz of holidaymakers at play are absent. There are no kids screaming and splashing in the pool.

No live band belting out classic rock tunes. No cacophony generated by dozens of different conversations carried on simultaneously. No thirsty throng milling three-deep around the bar.

Instead, a cool drink is just a request away. Nearby passengers are as interested in preserving the peace as I am. An extra touch of ostentatious luxury is provided by a "serenity steward" who will come around to spray you with a mist of chilled Evian water if the sun gets too hot.

Aptly named the Sanctuary, this lounging area is Princess Cruises' bid to deliver one of the few luxuries of busy shipboard life found in preciously short supply - solitude.

Unveiled aboard the Crown Princess in the Caribbean in 2006, the Sanctuary concept is being unrolled throughout the cruise line's worldwide fleet, which is part of the Carnival group.

Dawn Princess, which went into dry-dock for a multimillion-dollar refurbishment in June, is the first of its two Australian ships to get the Sanctuary-branded upgrade.

The Sanctuary is on the forward-most section of the top deck, where a combination of distance and headwinds isolates it from much of the noise and activity of the pool deck.

The oasis-inspired space, child-free and partially sheltered by a sunshade, is kitted out with about two dozen plush lounge chairs around a private splash pool. A small army of staff is always on hand to serve complimentary snacks or fill bar orders. At sunset, there are yoga classes.

Access to the Sanctuary isn't part of the standard inclusive cruising package - patrons are charged $20 a half-day - but there's been no shortage of passengers eager for splendid isolation.

"It's been about creating a niche area, a big ship with a small ship feel," says the director of corporate affairs for Carnival Australia, Sandy Olsen. It's only a short stroll back to the party - and Dawn Princess' other new attraction, a massive LED TV above the pool deck, measuring eight metres by 4.5 metres and with a picture powerful enough to be seen in blazing sunlight.

During the day there's a changing schedule of family-friendly films and concert videos. At night, passengers rug up for movies under the stars, with fresh popcorn and bar service.

Last week, Dawn Princess embarked on a two night repositioning cruise from Sydney to Melbourne, where it will be based from November to March. The ship has since departed on a 28-day circumnavigation of Australia, one of the eight itineraries it will sail in Australia and New Zealand in the 2009-10 summer season.

It's expected to be a bumper year. Cruising has had a surge in popularity in recent years, making it one of the few consistently strong and growing sectors of the domestic tourism industry, particularly during the global financial crisis.

The number of passengers for Australia cruises grew by 26 per cent last year, according to the International Cruise Council Australasia. By comparison, the US cruising market - the largest in the world - grew by just 5 per cent and the British market by 12 per cent.

A recent survey by marketing group Cruise Down Under found there are more ships visiting more Australian ports and spending more money than ever before.

A professor of tourism at Edith Cowan University, Ross Dowling, says the Asia-Pacific region has become the fastest growing for cruising. "[Cruising gives] Australians a holiday that's close to home and it's now a lot more affordable in terms of value for money compared to a lot of domestic and international holidays," he says. "There's a real attraction to a holiday that's pretty much all-inclusive.

"They've [ships] become like massive floating resorts, with everything you can think of onboard to cater to all age groups and interests." Carnival Cruises Australia, which represents P&O Cruises and Princess Cruises locally, had just two ships plying Australian waters a few years ago. It will have six by the end of next year.

The Dawn Princess, launched in 1997 and built for $400 million, has a passenger-to-crew ratio of about three to one, with an emphasis on service. Its sister ship, Sun Princess, is due to be fitted with a Sanctuary and LED screen during its scheduled dry dock in April next year.

Friday, December 4, 2009

Mahogany Bay Cruise Center Officially Opens To Caribbean Cruises



Breaking Travel News



The $62 million Mahogany Bay Cruise Center at Roatan in the Bay Islands officially opened this week and began welcoming cruise ships. The Yachts of Seabourn’s’ 208-passenger Seabourn Legend arrived on Saturday, Nov. 28, followed by discount Princess Cruises’ 3,070-passenger Crown Princess yesterday. Carnival Cruises’ 2,974-passenger Carnival Valor is in port today. Reaction from cruise guests to the new facility has been outstanding.

More than five years in development, and two years under construction, Mahogany Bay Cruise Center encompasses 20 acres of waterfront property and includes a two-berth cruise terminal which can accommodate up to 8,000 passengers daily.  It is a joint project of Carnival Corporation and Roatan businessman Jerry Hynds.

This week’s ship visits are the first of 200 annual ship calls at the new facility, which is expected to host more than 500,000 passengers each year.  In addition to the Yachts of Seabourn, Carnival Cruise Lines, and Princess Cruises, vessels from Holland America Cruises, Costa Cruises, and P&O Cruises, as well as non-Carnival Corporation brands, are expected to call at the new facility, as well.

In addition to a two-ship cruise pier, the Mahogany Bay Cruise Center offers a welcome center along with a variety of retail outlets, including two themed bars, a restaurant and several shops. A transportation hub with the ability to accommodate taxis, rental cars and tour buses, along with a wide range of shore excursion opportunities, which can be purchased on board the cruise vessels, are also available.

Unique to Mahogany Bay is a new chair lift system that takes cruise ship guests from the welcome center to beautiful Mahogany Beach, a 10-acre private island featuring an 825-foot-long white-sand beach with a beach volleyball court and myriad watersports opportunities.  Eight exclusive cabanas are also available for rent.

The “Magical Flying Beach Chair” takes guests on a six-minute ride across nearly 1,200 feet of suspended cables, providing not only convenient beach access but views of the lush countryside as well.  All-day passes for the beach chair lift are $5 per person.  An elevated path is also available for those who prefer to walk.

“The Mahogany Bay Cruise Center not only serves as a gateway to one of the Caribbean’s most beautiful islands but is also a destination unto itself, with a magnificent white-sand beach and a wide range of shops, restaurants and shore excursion opportunities,” said Giora Israel, senior vice president of port and destination development for discount Carnival Cruises.

Untested Waters For Gigantic Cruise Ships

Wall Street Journal



PORT EVERGLADES, Fla. — Oasis of the Seas will make quite a splash Saturday when it embarks on its inaugural seven-day cruise in the Caribbean with some 5,400 passengers aboard.

Towering 20 stories above the sea and nearly as long as four football fields, discount Royal Caribbean Cruises Ltd.'s newest vessel cost $1.4 billion to build and is about a third larger than any other cruise ship now plying the seas.

And, with its 13 retail shops, 21 pools and 24 restaurants, the ship offers the most outsized example of the cruise industry's bet that huge ships with amenities like multistory cabins and 300-foot water slides will help buck slack demand for cheap Europe cruises.

But Oasis, and several other super-sized ships that will launch soon, face stiff head winds. Cruise lines have been able to fill their ships during the recession, but only by offering steep discount mexico cruises. Yields—the amount they make on each passenger—are down about 15% this year amid a broad drop in consumer spending. Travel agents say they see signs of a turnaround in 2010 cruise bookings, but fourth-quarter demand has remained very soft. And while big cruise-ship companies are still booking profits this year, helped in part by lower fuel costs, their margins have shrunk.

Even some competitors say Royal Caribbean may have gone too far in the size race. Micky Arison, chief executive of Carnival Corp., the world's largest cruise company, says his company looked at building a similarly sized ship earlier this decade but decided the profit margins weren't sufficient. There's a market for bigger ships, he says, but one as large as the 225,000-gross-ton Oasis risks having the feel of "a huge mall."

Still, discount Carnival cruises is also bulking up. It launched the 3,650-passenger, 130,000-gross-ton Carnival Dream in September, and it announced this week that it has ordered another similarly sized ship costing $750 million. And the No. 3 player, NCL Corp.'s Norwegian Cruise Line, is spending $1.2 billion for the 4,200-guest, 150,000-gross-ton Norwegian Epic, which is slated to start service in the summer.

But Norwegian is hedging its bets. While it's going ahead with the 4,200-passenger Epic, it canceled an order last year for a similarly sized sister ship. "You have to be on the cutting edge, not the bleeding edge, of innovation," says Kevin Sheehan, NCL's chief executive. He believes cruise prices won't climb back to 2008 levels for another three years.

As more big ships are launched, the Cruise Lines International Association estimates North American capacity will grow 8% in 2010 and an additional 5% in 2011. Even Italian-owned Silversea Cruises, which specializes in small, ultra-luxury ships, is launching one later this month that can handle 540 passengers on discount Europe cruises, or nearly a third more than its next-largest vessel.

Consumers' wallets were thicker in late 2005, when Royal Carribean, the world's second-largest cruise company by market share, decided to take the plunge with Oasis, and, a year later, to add Allure of the Seas, an identically sized sister ship, which will join the company's rapidly expanding fleet late next year.

But industry executives say they have to take the long view: Ships take about three years to build and have life spans of 30 years or more. "At some stage in [Oasis's] life we're going to have big ups and big downs. This is probably a bigger down than we ever imagined," says Richard Fain, Royal Caribbean's chief executive, but, he adds, he has no regrets. "I think Oasis of the Seas will be one of the highest returns on investment our industry has ever seen," he says.

Indeed, Oasis has had strong early bookings for cheap Royal Caribbean cruises and initial double-digit percentage-price premiums over smaller rivals, according to industry trackers. Room rates for Oasis's inaugural voyage ranged from $1,649 a person based on double occupancy for a 149-square-foot interior stateroom to $16,659 for the 1,524- square-foot Royal Loft Suite with an 843-square-foot balcony.

The ship offers a casino with gaming tables and nearly 500 slot machines, a 1,380-seat theater for Broadway-style productions, an exercise center with nearly 200 machines and twin 40-foot-high rock-climbing walls, a skating rink, and seven "neighborhoods," including one called Central Park that has more than 12,000 plants and trees. "This is as close as the industry has gotten to a Las Vegas resort," says cruise-industry consultant Rod McLeod of McLeod.Applebaum & Partners.

But the sheer size of Oasis also poses logistical challenges. Few ports are equipped to handle it, restricting its itinerary. If Oasis were to ferry passengers to land by smaller boats, "it would look like Normandy at D-Day," Mr. McLeod says.

Saturday, October 31, 2009

CLIA's Top Ten Reasons To Sell New Cruises



From Travel Agent Central

The Cruise Lines International Association’s (CLIA) member cruise lines offer stress-free, no-work family celebrations in every part of the world during the winter holidays, CLIA reminds agents. And, as a bonus to spark sales, CLIA is offering a list of the top ten reasons to celebrate the winter holidays plus a sampling of what CLIA member cruise lines are offering this year. Great list. Great sampling. Great tools for cruise selling travel agents.

1. CLIA member cruise lines offer holiday cruises of all lengths on all types of ships, including the world’s newest and largest, in all parts of the world, from Africa to the Caribbean to the Mediterranean to Antarctica.

2. When quality family time counts the most, a holiday cruise offers flexibility and choice in recreational activities, entertainment, relaxed dining and fun for travelers of all ages.

3. With special pricing, an abundance of diverse activities and plenty of entertainment, cruising for the holidays is the ideal choice for multigenerational groups or groups of families and friends.

4. Holiday cruisers do not need to worry about planning and preparing menus, doing the dishes or cleaning the house. On a cruise, you can leave holiday chores behind and concentrate on enjoying time spent with loved ones.

5. In times of stress, the chance to totally escape is just what the doctor ordered. Vacationing has been proven to be healthy and good for one’s well-being.

6. With a caring ship’s staff doing all the work, including the entertaining, a holiday cruise means more time to celebrate and enjoy the festivities.

7. With so many different cruises and cruise ships to choose from, there is a holiday cruise for every budget.

8. Featuring inclusive pricing, incomparable comfort and convenience, and travel to some of the most popular vacation destinations in the world, no holiday celebration offers more value for money spent than a cruise.

9. What better or more-appreciated gift could there be than the lifetime memories of a holiday cruise with family or friends?

10. It’s not too late; many CLIA member lines are waiting to welcome last-minute cruise shoppers for the holidays.

Amadeus Cruises

The festive, traditional Christmas Markets of Vienna, Regensburg, Cologne, Prague and Paris are among the highlights of Amadeus Cruises’ winter holiday voyages on the great rivers of Europe. Strolling through bustling village squares decorated with lights and Christmas trees, passengers can shop for everything from home-made gingerbread to hand-carved wooden toys, returning at the end of the day to a ship festooned with a holiday décor. In addition to such special touches as a formal Christmas Dinner and New Year's Eve Gala Dinner, the company is offering “wonderful winter savings” with “Companion Cruises Free!” pricing. Passengers traveling in single accommodations may elect to waive the single supplement charge.

Avalon Waterways

Travelers can experience the holiday season the Central European way with Avalon Waterways on deluxe "Christmastime" river cruise vacations on the legendary Danube and Main Rivers. They will enjoy the enchanting atmosphere of 1,000-year-old-Prague and delight in the sights, smells and tastes of local Christmas markets in Frankfurt, Nuremberg, Regensburg, Würzberg, Bamberg, Miltenberg and Vienna. And, when they're ready to return to the ship after festive sightseeing, they’ll enjoy moving scenery from their spacious staterooms complete with floor-to-ceiling windows and French balconies as well as regionally inspired cuisine aboard award-winning ships. Cruisers booking before November 3, 2009 can receive 50 percent off airfare on already reduced winter savings.

Carnival Cruise Lines


Throughout the Carnival fleet, the winter holidays are celebrated with Christmas trees, wreaths and mistletoe, seasonal music, holiday entertainment, Christmas-themed movies and more. Santa Claus always makes an appearance toting a bag of gifts and an elaborate production show enables children to participate onstage, showcasing decorations they have made in Camp Carnival. Holiday menus feature such traditional favorites as oven-roasted turkey and pecan pie. On New Year's Eve, guests of Carnival Cruises are provided with party favors, noise makers and Champagne.

Costa Cruises


With Costa Fortuna and Costa Atlantica sailing the Caribbean from Fort Lauderdale, Costa offers a warm and festive Italian style winter holiday experience. The ships are completely decorated with Christmas trees, twinkling lights and beautiful ornaments and, on Christmas Eve and Christmas Day, Santa Claus makes special visits with keepsake gifts. Special holiday dinner and lunch menus offer a mix of the Italian cuisine and traditional favorites. A special New Year’s Eve “gala” night provides the opportunity to dress up for the holidays. Both ships feature holiday sailings from $599, complete with an up-to four category upgrade while kids sail for just $199 on all Costa Cruises Caribbean holiday voyages. Deposits have been reduced to $150 on all Caribbean sailings as well.



Crystal Cruises

This Christmas and New Year, Crystal Symphony will be cruising Antarctica and South America, allowing guests to experience both the South American spring and a white Christmas in Antarctica and Cape Horn. For a warm-weather Christmas, Crystal Serenity will be in the Caribbean for the holidays, sailing roundtrip from Miami on December 21. Ports include Barbados, St. Lucia, St. Maarten, St. Barts, Turks and Caicos, Bonaire and departing from Miami. All Crystal Cruises Holiday voyages feature more than $100,000 in seasonal décor, handcrafted decorations, lavish feasts and parties and a black tie New Year’s Eve gala. They also offer the Crystal Family Memories program, with special savings, shipboard credits, free fares for children and more for groups.

Cunard Line

Imagine the winter holidays in picture-perfect Copenhagen and other Scandinavian capitals filled with antiquity and charm. Cunard Line is offering a special "complimentary double upgrade" promotion on Queen Victoria’s December 9, 2009 “Winter Wonderland” voyage. Roundtrip from Southampton, this Scandinavian itinerary includes overnight stays in Hamburg, Germany and Copenhagen. Both Queen Victoria and Queen Mary 2 will hold Hanukkah services December 21 - 29 and will have kosher culinary offerings available to guests. The Cunard Cruises ships will also be festooned with greenery, including trees and wreaths, ornaments, nutcrackers, gingerbread cottages and twinkling lights for Christmas, and kids will be delighted to find Father Christmas handing out gifts.

Disney Cruise Line

The spirit of the season surrounds guests of Disney Cruise Line during the winter holidays. Starting with Disney characters in their finest holiday attire welcoming guests at the decorated cruise terminal in Port Canaveral, the festivities include: “King Triton’s Tree Lighting” ceremony; family crafts such as stocking decorating and building gingerbread houses; holiday storytellers sharing tales of Hanukkah, Christmas and Kwaanza; traditional holiday feasts in three themed dining rooms and “Til We Meet Again,” a special holiday edition of the line’s cheerful farewell on the final night of the voyage. Disney Magic sails on seven-night eastern and western Caribbean holiday cruises; Disney Wonder offers three- and four-night Bahamian holiday cruises.

Holland America Line


Holland America offers 20 holiday cruises between December 16 and December 28. The Caribbean beckons with 11 holiday sailings from Fort Lauderdale and Tampa that range from seven to 14 days over one or two holidays. In a new offering for 2009, ms Maasdam will sail a 10-day Western Caribbean itinerary and an 11-day Eastern Caribbean itinerary. Most sailings feature a visit to Half Moon Cay, the line’s award-winning private Bahamian island. Holland America also offers roundtrip seven-day holiday cruises from San Diego to Mexico, three Panama Canal cruises departing from Fort Lauderdale and California, a 15-day Circle Hawaii itinerary and longer cruises in Australia, New Zealand, South America and Antarctica.

Hurtigruten

Hurtigruten is offering an all-inclusive package with all of the trimmings for the Christmas season. The penguins won't be the only creature wearing a tux as Hurtigruten’s festive 21-Day Christmas and New Years - Antarctica cruise-tour, departing December 19, 2009 celebrates the holiday season with traditional Norwegian Christmas breakfasts and dinners, onboard musicians, Christmas carols, a Santa Claus laden with gifts and a New Year's Eve dinner and midnight party -- all against a backdrop of stunning Antarctic landscapes. This offer can be booked using Hurtigruten's interest-free "Layaway Getaway" monthly payment plan.

MSC Cruises


MSC Cruises celebrates the winter holidays with an international flair, with festivities and traditions practiced around the world. In the Caribbean, MSC Poesia will offer a seven-night “Happy Holidays, Caribbean-Style” Eastern Caribbean voyage from Fort Lauderdale departing on December 20, and a seven-night “Caribbean  Confetti NewYear’s” Western Caribbean cruises departing December 27. In the Mediterranean, from Genoa to Egypt, guests can celebrate on MSC’s two newest ships, the MSC Splendida and the MSC Fantasia, on Eastern Mediterranean and Western Mediterranean holiday cruises. Children 17 and under sail free with MSC when sharing a stateroom with two adults paying full fare.

Norwegian Cruise Line

Norwegian cruises make Christmas at sea an unforgettable experience. All ships are festively decorated, crew members stage an interactive holiday show in the ship's theater, cruise directors and staff sing carols and Santa takes time out of his busy schedule to hand out gifts on Christmas Day. Holiday-themed menus feature dishes such as honey-glazed black forest ham with sweet potato mash, roasted turkey with apple and apricot stuffing, pumpkin soufflé and a pear and chestnut torte. Hanukkah is celebrated with kosher menus and the lighting of a menorah each day to commemorate the eight-day celebration. While kids enjoy Norwegian's youth program, parents enjoy the high-energy, festive White Hot New Year's Eve party.

Princess Cruises


Princess’ 17-ship fleet offer a wide range of sailings in the Caribbean, Mexican Riviera, Panama Canal, Asia, Australia and New Zealand, South America, Hawaii and South Pacific for Hanukkah, Christmas and New Year’s. Whatever the destination, guests will find Yuletide carolers, waiters wearing Santa hats, festive décor, live seasonal music and films, and special holiday feasts featuring all the traditional favorites. Popular with families, Princess Cruises holiday voyages offer young travelers parties, sing-a-longs, arts and crafts, and the chance to help decorate the ship’s Christmas tree. They also may participate in a holiday theatrical production and, on Christmas Day, Santa Claus makes a surprise appearance, bringing gifts and joy for all.


Regent Seven Seas Cruise

The ships of Regent Seven Seas Cruises, beautifully decorated over the holidays with trees, garlands, bunting and ginger bread houses, will be in the Caribbean, French Polynesia and transiting the Panama Canal over the winter holidays this year. A 10-night voyage roundtrip departing from Fort Lauderdale features many of the Caribbean “Saints”: St. Thomas, St. Barts, St. Kitts, and Saint Maarten as well as the Turks and Caicos Islands. The Panama Canal is the featured attraction of sailings between Fort Lauderdale and California and Papeete is the departure point for sailings in Polynesia. The voyages also offer an ecumenical religious service over the holidays for those guests wishing to attend, and a special Christmas dinner menu in the main dining room.

Royal Caribbean International

Families will have the opportunity to sail the newest, biggest ship in the world this holiday season when the 5,400-passenger Oasis of the Seas departs December 19 from Fort Lauderdale to the Caribbean. In addition to seasonal decorations, the entire RCI fleet will offer such holiday favorites as classic movie screenings, caroling, cookie decorating, festive music and readings of classic Christmas stories. The December 12 sailing of Independence of the Seas, also from Fort Lauderdale, will combine the Jewish Festival of Lights, or Hanukkah, with an eight-night Eastern Caribbean cruise. RCI offers holiday sailings from 10 domestic ports, including Bayonne, Baltimore, Port Canaveral, Miami, Port Everglades, departing from Tampa, Galveston, departing from San Diego, Los Angeles and departing from San Juan, Puerto Rico.

Seabourn Cruise Line



Seabourn cruises welcome guests to a warm, sparkling Caribbean Holiday voyage this winter. Holiday revelers can choose from a seven-day "Legendary Christmas" voyage departing Fort Lauderdale on December 21 and ending at Barbados on December 28, or a "Legendary New Year's" cruise from Barbados on December 28 ending at Fort Lauderdale on January 4, 2010. Or, they may combine the two voyages and sail on a 14-day round trip voyage to enjoy both the holidays’ festivities and fun. Seven-day fares on Seabourn Legend start from $3,499 per person, double occupancy and the full 14-day cruise starts from $6,999 per person, based on double occupancy. Accommodations are a 277-square foot ocean-view suite.

SeaDream Yacht Club

SeaDream I and SeaDream II, the company’s twin luxury mega-yacht cruisers, will make four Caribbean holiday sailings this year. Offered as a roundtrip voyage from San Juan or one-way between St. Thomas and San Juan, the five-, seven- and nine-day voyages all feature an overnight stay at St. Barts in the French West Indies. Late evening stays in several other Caribbean ports of call allow for holiday shoreside festivities. Ports of call include islands in the British and U.S. Virgin Islands, the French West Indies, the Grenadines, Montserrat, St. Kitts and Nevis, depending on the cruise chosen. SeaDream Yacht Club fares include all meals, wine with lunch and dinner, open bar with selected premium brands, plus use of “water toys” from the vessel’s Marina, and gratuities.

Silversea Cruises

The six globe-trotting Silversea cruise ships, including the brand new Silver Spirit, celebrate the holidays from Antarctica to Zanzibar on itineraries ranging from eight to 17 days. Silver Spirit will holiday in the Mediterranean and North Africa, offering an 11-day maiden voyage from Barcelona to Lisbon. Silver Wind will spend 14 days in Africa and the Seychelle Islands, departing December 20 from Mahe. Prince Albert II departs Ushauaia on December 21 on a 17-day expedition to Antarctica. Silver Shadow departs December 11 from Barbados on a nine-day Caribbean itinerary, and on December 20 on a 15-day roundtrip voyage from Fort Lauderdale through the Caribbean. Other voyages over the holidays feature South America and the South Pacific.

Uniworld Boutique River Cruises



Come one, come all with Uniworld Cruises 2 for 1 Savings and Single Supplement Waived Offers on 2009 Europe Holiday River Cruises. Cherish all the glory and magic of the season in grand European style as you cruise along the magical rivers during this festive time of the year. Uniworld’s 2 for 1 Savings and Single Supplement Waived offer applies to the following cruises: European Holiday Markets, Vienna to Nuremberg, December 14; Rhine Holiday Markets, Basel to Cologne, December 20; and Rhine & Main Holiday Markets, Nuremberg to Cologne, December 17. Cruises include: elegantly appointed riverview staterooms, meals with complimentary wine, beer, and soft drinks, celebratory events and entertainment, fully escorted shore excursions, and all transfers on arrival and departure days.


Windstar Cruises


Windstar Cruises offers special rates on holiday and New Year's cruises in the Caribbean and Costa Rica. Wind Spirit's holiday sailings feature a new seven-day St. Martin itinerary that includes the British Virgin Islands, St. Barts and Jost Van Dyke. Wind Star offers an in-depth discovery of Costa Rica, and Wind Surf sails roundtrip from Barbados, calling on such islands as St. Lucia, Guadeloupe, Iles Des Saintes, St. Kitts, Bequia and St. Barts. The ships are decorated with beautiful holiday decorations and feature a special holiday menu prepared by the executive chef. New Year's cruises include a festive New Year's Eve party including party favors, live music, an official countdown by the captain and a Champagne toast.

Friday, July 25, 2008

Carnival Cruise Booking Solid Despite Tight Economy

Carnival CruisesCarnival Corp.'s fiscal second-quarter net income was flat as stronger-than-expected revenue yields were offset by surging fuel costs, which prompted the world's largest cruise company to cut its earnings forecast for the year.

Carnival reported net income of $390 million in both the latest and year-ago May-ending quarter. Per-share earnings in the latest period were 49 cents a share, above the company's March forecast of 42 cents to 44 cents a share. Revenue increased 16% to $3.38 billion.

The number of passengers rose 8.7%. Net yields, or net revenue per available lower berth day, rose 7.3%, or 3.7% without foreign-exchange fluctuations. The Miami company had projected increases of 6.5% to 7.5% and 2.5% to 3.5% without foreign-exchange changes.

"Despite the current difficult economic environment, our booking trends continue to be solid," said Chairman and Chief Executive Micky Arison, though he conceded that "the impact of skyrocketing fuel prices on our operating results has overshadowed the revenue yield improvement we have experienced."

Faced with soaring fuel costs, Carnival has shifted capacity to Europe, where there is strong demand from the new moneyed classes in Asia and Russia for affordable dollar-based European cruises. Carnival's brands range from mass-market Carnival Cruise Lines and Princess Cruises to premium and luxury brands Holland America and Cunard.

The company lowered its fiscal-year earnings outlook to $2.70 to $2.80 from $3 to $3.20, citing increased fuel expenses that are expected to reduce earnings by 92 cents a share. Analysts forecasted $2.96 a share. The company also lowered expectations for net yields by one percentage point to 4.5% to 5.5% because of currency fluctuations.

Current-quarter earnings are seen falling to $1.56 to $1.58 a share from last year's $1.67 a share. Analysts had expected third-quarter earnings of $1.78. Net revenue yields are projected to increase about 4%, or 1% on a constant dollar basis.

Andrew Fitchie, an analyst at Collins Stewart, said, "The cut in guidance was expected and the company is demonstrating that it is trading and managing [its operations] well, given the tough economic environment."

He noted, however, that is was "disappointing" that Carnival was cutting back on its revenue guidance. "If revenue growth weakens and fuel prices continue to rise, it would suggest that the company won't be able to pass on fuel costs [to customers]."

By: Shirleen Dorman
Wall Street Journal; June 19, 2008